What happens automatically after a customer pays (and how to check delivery)

Once your panel or media server is connected and your products are on sale, orders deliver themselves. Here is what happens from payment to the end of a subscription, and where to look when an order gets stuck.

From payment to login

1. The customer pays at checkout. Your payment gateway tells your store the payment went through, and the order is marked paid.
2. The subscription is created and your store asks your panel to make the line (or your media server to make the account).
3. When the panel confirms, the subscription becomes active and the customer gets their login in the Credentials Delivery email.

Nothing here needs you. Products you deliver yourself are the exception: they wait for you under Deliver orders (step 3 below).

Renewals and end dates

• Before the end date, customers get reminder emails with a link to renew. When they pay, the line is extended on your panel. Customers who switched on auto-renew are charged by themselves.
• If nobody pays, an IPTV line is not switched off early. It runs out on your panel on its own end date. Media server and VPN accounts are removed after your store's grace period.

The renewal guide below explains reminders, auto-renew and unpaid subscriptions in detail.

1Step 1 of 4Check orders waiting for the panel

Go to Subscriptions → Delivery → Waiting for panel. These orders are paid and your store is still waiting for the panel to make the line. If a panel doesn't answer, your store tries again by itself, so a short wait here is normal.

2Step 2 of 4Retry a failed delivery

Go to Subscriptions → Delivery → Failed delivery. These are orders the panel refused or didn't answer after several tries. The Error column shows what the panel said. Fix the cause (for example, out of credits or a wrong package), then click Retry to try again. Click Cancel to cancel an order you won't deliver.

To see exactly what your store asked the panel and what it answered, open Panels → Tools → Panel logs.

3Step 3 of 4Deliver orders by hand

Go to Subscriptions → Delivery → Deliver orders. Paid orders for products you set up yourself are listed here. Make the line on your panel, click Mark delivered, enter the login details and click Mark delivered again. When you entered a login, the customer gets it by email.

4Step 4 of 4Finish manual set-ups

Go to Subscriptions → Delivery → Needs manual set-up. These subscriptions need you to change something on the panel yourself before they work.