How to change the login email your customers get
Customers get their username, password and setup steps by email right after they buy. Here's how to write that email your way.
As soon as an order is paid and the line is made, your store emails the customer their login. You don't have to send anything by hand. The email is called Credentials Delivery, and you can change its text: add your app name, your own setup steps or a welcome note.
1Step 1 of 3Open the email
Go to Settings → Email templates. Find Credentials Delivery and click Edit Template.
2Step 2 of 3Write your text
Change the subject and the message. Placeholders are filled in for each customer:
| Placeholder | What it becomes |
|---|---|
{{username}} |
The customer's username |
{{password}} |
The customer's password |
{{product_name}} |
What they bought |
{{server_logins}} |
Every login of the order, one per server (useful for bundles) |
{{setup_steps}} |
Our "How to start watching" steps |
{{customer_portal_url}} |
Where they log in to their account |
{{support_url}} |
Where they contact your support |
If you leave {{setup_steps}} out, the steps are added at the end anyway. To leave them out completely, put {{no_setup_steps}} anywhere in the message.
3Step 3 of 3Check and save
Click Preview to see the email with example values, then Save Template. Reset to Default brings back the original text.
Sending the login again
If a customer lost their email, open the customer, go to their Subscriptions tab, click Manage on the subscription and then Resend Credentials. Customers also see their login in their account at any time.
Ready to try it yourself?
Spin up your own IPTVbp store and connect a panel. It's free until you have 25 paying customers, no card needed.
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