How to add your signature to support ticket replies
Add a sign-off and your Discord, Telegram or website links to every ticket reply you send. Works for the store owner and every staff member.
Your signature is added to the bottom of every ticket reply you send to customers. It goes into the reply in your portal, the email the customer gets, and Discord or WhatsApp if your tickets reach customers there. It is never added to internal notes.
Each person has their own signature, so it always matches whoever wrote the reply. The store owner sets theirs the same way as staff do.
1Step 1 of 4Open the Staff page
Go to Settings → Team & security → Staff. Near the top you'll find Your support signature.
2Step 2 of 4Write your sign-off
Under Sign-off, type how you want to end your replies, for example "Thanks, the support team".
3Step 3 of 4Add your links (optional)
Under Links (Discord, Telegram, website…), click Add link and enter a name and the address. Add as many as you like.
4Step 4 of 4Save
Click Save signature. From your next reply on, it's added automatically.
Ready to try it yourself?
Spin up your own IPTVbp store and connect a panel. It's free until you have 25 paying customers, no card needed.
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