How to see every store's credits and sales in one place with Store Hub

Do you run several stores, each with its own person selling, but all on one reseller login on your panel? Store Hub puts them on one page. You see per store how many credits it got, how many it used, what it sells and every line it created. You stay the one admin; each store's person sees only their own store.

Before you start

• All your stores under one login. Store Hub shows the stores of the login you sign in with. If your stores were opened with different email addresses, contact us and we put them under one login. The person who opened a store keeps signing in with their own email and sees only that store.
• Multi-store is active on your login.
• Every store on a paid plan (Starter or higher, paid and active).
• One shared panel. Connect your panel in your main store. In each other store, go to Panels → IPTV panels, and under Add New Panel pick Use a panel from another of your stores. Then give each store credits. The guide How to share one panel login between your stores explains every step.

1Step 1 of 5Get Store Hub

Open your main store, go to Modules and buy Store Hub. One purchase covers all your stores. After that you find Store Hub in the menu, right under All stores.

2Step 2 of 5Pick the panel and the period

If more than one of your panels is shared with other stores, choose it under Hub panel. Pick Last 7 days, Last 30 days or Custom (your own start and end date). The period is used for what each store sells and for the line list.

3Step 3 of 5Check each store's credits

The card Stores on the hub panel lists your main store (marked Hub) and every store that uses its panel, with:

• Credits given, Used and Left: the store's own credits, as on the panel's Credits tab.
• Used this week and Used this month.
• Active lines and Orders waiting (orders that wait because the store ran out of credits).
• Last activity: the last line or credit booking of that store.

To top a store up, click Give credits in its row. It opens the hub panel's Credits tab in your main store.

4Step 4 of 5See what each store sells

The card What each store sells lists per store every product, package and length it sold in the period, marked as paid or trial, with New lines, Renewals and Credits used. So you see at a glance which store sells which plans, and how many credits each one costs you.

5Step 5 of 5Look up lines and export them

Recent lines lists the newest lines across all your stores: date, store, product and package, length, paid or trial, Line username, credits and Created by (an order from the store, a line added by hand, a renewal or a package change). Passwords are never shown. Click Export CSV to download the list for the period you picked.

When a store is not on a paid plan

A store on the free trial, or one that is unpaid or suspended, gets the badge Needs Starter plan. Its numbers are still shown, but you can't give it credits until it is active on a paid plan again. Switch to that store and choose its plan to fix it.

Each store's person sees only their own store

Store Hub is only for you, the owner of the stores. Your team never sees it, and no other seller ever sees your stores.

Give each store's person access to their own store only:

1. Switch to their store and go to Settings → Team & security → Staff.
2. Add them with the role Viewer and tick Can see Credit Tracking (read-only).

They then see a Credits for this store card with the credits you gave their store, what it used and what is left. They can't give or take back credits.

Good to know

• Store Hub reads our own records only: lines made through IPTVbp (orders, renewals and lines you add in the portal). Lines created directly in the panel are not seen here.
• Set a credit price for each package on the panel in your main store, so every line is booked with the right number of credits. A line with an unknown price shows "unknown" for its credits.